All our products are delivered by COLISSIMO OR CHRONOPOST mainly within 48 hours worked in mainland France, after receipt of your payment.
Delivery times vary depending on the country of origin of the order:
- One working day in Paris area.
- From 2 to 4 working days in mainland France, free delivery.
- From 3 to 5 days for the countries of the European Union, shipping costs fixed price 20€.
- From 5 to 8 days for the overseas departments, shipping costs fixed price 20€.
PK3 will occasionally have to offer limited series.
In this case, the delivery time will be mentioned directly in the product sheet of the article concerned.
Delivery and exchange costs are free from 50 euros of purchase.
In case of delay or anomaly concerning the delivery (damaged parcel, missing articles, delay in delivery, etc.), please notify us by e-mail at the address: firstname.lastname@example.org
After 14 days after receipt of the order, the products are considered to be in conformity.
Claims will therefore no longer be accepted by our online store.
We recommend that you check the good condition of the product upon delivery.
In the event of a lack of conformity of a delivered product, you can return it to us free of charge within 14 days of receipt.
You can track your order in real time. Our carrier allows you to have access, at any time, to the different stages of shipping your package:
- When the package is being prepared at the sender,
- When the package has been delivered to our carrier
- When the package has been delivered to the delivery person,
- When the package has been delivered to the customer.
To track your package, please click on this link.
You are informed by email once the order has been taken into account by PK3 then by an email from our carrier.